Overview
You can update user profile information in bulk from the Users page using the Actions menu. The import uses an Excel (.xlsx) file and can update names, addresses, timezones, and other profile fields for multiple users at once.
The easiest way to prepare an import file is to first export your current users — the export file serves as the template with all the correct column names and current data.
How to Import
In the left sidebar, click Users
Click the Actions menu and select Export Users to download the template with your current users
Open the downloaded Excel file and edit the profile fields on the Data worksheet
Return to the Users page, click Actions and select Import Users
Select your prepared Excel file — the import runs automatically
A summary message shows how many records were updated, deleted, and total processed
Fields
Email (required) — Must match an existing user account. This is how the system identifies which user to update.
First Name (required) — The user’s first name
Last Name (required) — The user’s last name
Job Role (optional) — The user’s job title
Address Line 1 (optional) — Street address
City (optional) — City name
Country (optional) — ISO 2-letter country code (e.g., AU, NZ, US)
Timezone (optional) — IANA timezone identifier (e.g., "Australia/Sydney", "America/New_York")
Culture Name (optional) — Language and locale code (e.g., "en-AU", "en-US")
Delete (optional) — Enter "TRUE" to deactivate the user account
Preparing Your Import File
Start by exporting your current users to get the template. Then edit the Data worksheet:
To update a user — Find their row (matched by email) and change the values you want to update
To deactivate a user — Enter "TRUE" in the Delete column for that row
To reactivate a deactivated user — Re-import the user without the Delete flag
Do not rename, reorder, or remove column headers. The import matches columns by name.
Validation Rules
Email, First Name, and Last Name are required for every row
Email must match an existing user — this import cannot create new user accounts
Duplicate emails within the same file are not allowed
Country must be a valid ISO country code if provided (e.g., AU, NZ, US)
Timezone must be a valid IANA timezone identifier if provided
Culture Name must be a valid locale code if provided
What This Import Does NOT Do
It does not create new user accounts — to add new users, invite them individually from the Users page
It does not assign or change user roles — roles must be managed individually through the edit user page
It does not send any emails to users
It does not change passwords or authentication settings
Common Import Errors
“User with email not found”
The email in the import file does not match any existing user account. Check the spelling, or invite the user first before trying to update their profile.
“Duplicate email found at rows [numbers]. Each email must appear only once in the import file.”
The file contains the same email address on multiple rows. Remove the duplicates so each email appears once.
“Data worksheet not found”
The Excel file is missing the required Data worksheet. Use the export template as your starting point.
“Wrong import file”
You selected the wrong import option for your file, or the file was not created from a Users export. Use the export template from the Users page.
Things to Know
The import file has two worksheets: Instructions (usage guidelines) and Data (your user data). Do not rename or remove columns.
If validation fails for any row, the entire import is rejected — no partial processing occurs. Fix the errors and re-import the whole file.
The import result summary shows counts for records Updated, Deleted, Restored, and Total Processed.
Deactivated users are soft-deleted and can be restored by re-importing without the Delete flag.